Serial number | First-level indicators | Secondary indicators | Score | Evaluation Standards | Main problem description | Score |
1 | Project implementation (20 points) | implementation plan | 3 | Good implementation plan, complete and detailed, score 3 points; The implementation is average, and scores 1-2; If the implementation is poor, no score will be given. |
|
|
2 | Prompt delivery | 5 | 5 points for early delivery; 1-4 points for delivery on time; No points will be awarded for unscheduled delivery. |
|
|
3 | Delivery in place | 4 | 4 points for delivery; Delivery is basically in place, 1-3 points; If the delivery is not in place, no score will be given. |
|
|
4 | Installation and commissioning | 5 | 5 points for installation and commissioning; General installation and commissioning, 1-4 points; Bad installation and debugging, do not score. |
|
|
5 | Rectification | 3 | If the rectification is in place, 3 points will be awarded; General rectification, 1-2 points; Those who do not make corrections will not score. |
|
|
6 | product quality (30 points) | Out of the box Pass rate | 5 | 5 points if the pass rate is 100%; 95% pass rate <100%, get 1-4 points; If the pass rate is less than 95%, no score will be given. |
|
|
7 | Appearance Quality | 4 | 4 points if the appearance is intact and no damage; If the appearance is slightly damaged and does not affect the use, it will score 1-3 points; If the appearance is damaged and the use is affected, no score will be given. |
|
|
8 | Product Features | 6 | 6 points for those who meet the procurement requirements; Those who do not fully meet the requirements (with minor differences) will receive 1-5 points; Those who do not meet the procurement requirements (with a large difference) will not be scored. |
|
|
9 | Product performance | 8 | 8 points for those who meet the procurement requirements; Those who do not fully meet the requirements (the performance is slightly weaker and does not affect normal use) receive 1-7 points; Those who do not meet the procurement requirements (with a large difference) will not be scored. |
|
|
10 | failure rate | 7 | If the failure rate is zero, score 7 points; If the failure rate does not exceed 5%, get 1-6 points; If the failure rate exceeds 5%, no score will be given. |
|
|
11 | After sales service (30 points) | Response time | 4 | If the response is timely, score 4 points; The average response is 1-3 points; Slower response, no score. |
|
|
12 | Maintenance speed | 6 | 6 points for fast maintenance; The average speed is 1-5 points. If the repair is slow, no points will be awarded. |
|
|
13 | Repair quality | 6 | Good repair quality, score 6 points; If the repair quality is average, 1-5 points will be awarded; No points will be awarded for poor repair quality. |
|
|
14 | Spare parts | 5 | 5 points for replacement of spare parts in time; Those who can replace spare parts will get 1-4 points; If the spare parts cannot be replaced, no score will be given. |
|
|
15 | Inspection visits | 4 | Those who return for half-year inspections will get 3-4 points; Those who return for one year inspection will get 1-2 points; Those who do not return for inspection will not score. |
|
|
16 | Service attitude | 5 | Good service attitude, score 4-5; General service attitude, 1-3 points; Those with poor service attitude do not score. |
|
|
17 | Grassroots reflect (20 points) | Project implementation | 6 | If the problem is not reflected, 6 points will be awarded; 1-5 points if the problem is not significant and no more than 5 times; If the problem is reflected more than 5 times, no score will be given. |
|
|
18 | product quality | 8 | If the problem is not reflected, 8 points will be awarded; If the problem is not significant and does not exceed 5 times, it will score 1-7 points; If the problem is reflected more than 5 times, no score will be given. |
|
|
19 | After sales service | 6 | If the problem is not reflected, 6 points will be awarded; 1-5 points if the problem is not significant and no more than 5 times; If the problem is reflected more than 5 times, no score will be given. |
|
- | total | --- | 100 | --- | --- |
|
